Complaints Policy
Last Updated: November 2025
Introduction
Harmonic Action Ltd aims to provide high quality consultancy services. We view complaints as an opportunity to learn, improve and, where appropriate, put matters right.
This policy sets out how complaints will be handled.
Our aims are:
To provide a fair and clear procedure for anyone wishing to make a complaint
To ensure complaints are handled consistently and appropriately
To investigate complaints fairly and within a reasonable timeframe
To seek resolution where possible
To use feedback to improve our services
Confidentiality
All complaint information will be handled sensitively and in accordance with our Privacy Policy and applicable data protection law. Information will only be shared with those who need to know in order to investigate and resolve the complaint.
How to make a complaint
You can contact us using any of the following methods:
Email: info@harmonicaction.com
Post: Harmonic Action Ltd, 128 City Road, London, EC1V 2NX
If you are dealing directly with a representative of Harmonic Action Ltd and wish to raise a concern, you may raise it with them initially. If it cannot be resolved at that stage, it will be formally recorded and reviewed.
Acknowledgement of complaints
We will acknowledge receipt of a complaint within three working days.
We may contact you to:
Clarify details
Confirm your preferred method of communication
Record the complaint accurately
Where appropriate, we may ask you to provide a written summary to ensure the complaint is understood correctly.
Investigation and response
If a complaint cannot be resolved promptly, it will be reviewed by a Director or another appropriate person.
Where a complaint relates to a specific individual, that person will be given an opportunity to respond.
We aim to provide a substantive response within fourteen working days. If more time is required, we will inform you and provide an estimated timeframe.
Our response will explain:
How the complaint was considered
The conclusions reached
Any action taken as a result
Further steps
If you remain dissatisfied after receiving our response, you may request that the matter be reviewed again. Where appropriate, you may also seek independent legal advice.
Contact
If you have any questions about this policy, please contact:
Ivan Teage
Director
ivan@harmonicaction.com